Customer
Service at zrhbrg.

We put our customers at the centre and try to create an outstanding experience by offering customer services which matter.
Service Options

Fully Serviced
Your watch will be completely refurbished before shipping, as far as possible. The movement is disassembled, cleaned, re-oiled and then adjusted. In addition, the glass will be polished or replaced. For cases that are not plated, a case polish will also be carried out. Individual wishes are of course also possible, e.g. if you want to keep certain usage traces to preserve the history of the watch. We guarantee one year warranty on fully serviced watches.

Checked
Your watch will be checked for full functionality and accuracy before shipping. A two-week functional guarantee after receipt of the watch is included.

Shipment

We care about your newly purchased watch as much as you do. Therefore, we do everything to make sure your watch reaches you in perfect working order wherever you are. Our swiss-made packaging materials are amply-sized and we take special care to protect fragile objects.

We ship worldwide
We make use of a trusted and insured delivery partner and generally ship your parcel the next business day after receiving your payment. Generally, delivery time within Europe is 2-5 business day and for the rest of the world 2-8 business days depending on the carrier. We can also arrange for your watch to be delivered by a direct courier service or, optionally, by a member of our team. Shipping costs for direct delivery are at the client’s expense. Please get in touch with us if you would like to discuss options and receive a quote.

Returns

We grant you the right to return your watch
In short, we’re not that difficult when it comes to returns and exchanges. We firmly stand behind our products and do our utmost best to ensure you are completely satisfied with your purchase. You have the right to return your purchase within fourteen (14) days of receipt of the product and there’s no need to tell us why. If you wish to return your item, simply let us know and we will arrange a collection. Once returned to us, we will reimburse the relevant amount ras voucher for zrhbrg.ch, including the costs of delivery and excluding the return costs.

Exchanges

We grant you the right to evolve with your watch
Personal taste can evolve. To ensure the right fit, you can trade in your watch purchased on Zurichberg anytime and upgrade to a new timepiece. Your personal timepiece can thereby evolve with you along your journey through life.

learn more about trade-in

Warranty

Every watch is covered by a working guarantee and is checked by a licensed watchmaker
In addition, you can have the watch fully serviced before delivery , in which case we give you a 1-year functional guarantee. The warranty is worldwide valid. This will enable you to receive assistance regardless of your country of residence.

Watch Passport

We create an immutable and unforgeable digital passport for your watch bought on zrhbrg.
The passport proofs authenticity and your rightful ownership. Your digital asset is stored on the Swiss Trust Chain,
a Blockchain infrastructure based in Switzerland. As soon as you buy a watch, it is automatically transferred to your own digital wallet which we provide you as well together with our partner Adresta

The passport proofs authenticity
The authenticity of the watches is validated by our experts here in Switzerland. Important information used for identification is read out and then stored on our forgery-proof platform.

The passport proofs your rightful ownership
The passport proofs your rightful ownership and accompanies your watch from now on its entire lifetime, building up its history - allowing trust and transparency. It also makes the asset more fungible, facilitating underlying services such as insuring the watch.

Manuals

So, you’ve bought a beautiful vintage watch and are really excited about it. You haven’t really heard what the sales person said about how to operate the watch. And now you panick. No worries, we’re here to help!

Below you can find some manuals for types of watches. Most of the information you could need is in there. Should you have any more questions after reading these feel free to reach out to use.

Manual for Mechanical watches

Manual for Automatic watches